Returns Policy

Author: Robyn   Date Posted:30 December 2024 

 

AURA-SOMA  RETURNS

There is NO exchange or refund on Equilibrium bottles.due to their vibrational nature.    Any other unused Aura-Soma product(s) may be returned within 7 days of delivery.


Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date. Shipping and handling costs are not refundable. To begin the process of returning product(s) please email via the Contact Form  with the reason why you would like to return the product(s) and we will assist you.

 

CHANGE OF MIND RETURNS

Re other ptoducts purchased from Heavenly Energies - goods can be returned at the customer's expense provided they are in original condition i.e. unopened and not used, within 7 days of delivery. returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date. Shipping and handling costs are not refundable. To begin the process of returning product(s) please email via the Contact Form  with the reason why you would like to return the product(s) and we will assist you. Please note: goods cannot be returned without an authorisation.

 

DAMAGED GOODS

In the case of goods being damaged during delivery, please contact us immediately with details and a photo and you will be assisted. This quite rare as we pack our orders with great care and quality packaging. Damaged goods are usually replaced as soon as possible, if the goods cannot be replaced, a refund will be arranged in accordance with the original payment method.

If you live locally you may come to our store at 499 Willoughby Rd, Willoughby, the same return conditions detailed above apply to in-store returns. See home page for trading hours.